Acceptable Usage Policy

iHostname employ an Acceptable Usage Policy to maintain the performance and integrity of our computer equipment. Breach of our Acceptable Usage Policy may result in account suspension or termination without refund.

Spam, Warez, Piracy and Illegal Activities

iHostname does NOT permit any of it's services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, piracy and hacking related activities. iHostname will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. iHostname may involve law enforcement authorities if we deem necessary.

Child Pornography

If iHostname discovers child pornography on any services provided to You, your account will be immediately terminated without refund. Your personal details will be passed to law enforcement authorities and we will assist fully with law enforcement authorities around the world to seek charges against You.

Hacking/Denial of Service/Sniffing/Spoofing

iHostname do not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by it's services. iHostname will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. iHostname may involve law enforcement authorities if we deem necessary.

Backup Restoration

If your account was cancelled or suspended for non-payment and you still need your data to take with you there is a $25 per incident charge for all inquiries regarding previous services and / or support. We generally keep backups available for a period of 30 days after account cancellation, but can provide no guarantees on the actual length of availability of a backup. If you fail to initiate support within 1 week of hacking website; For setting up and restoring website from manual owned backups (this is only applicable for those website/s which were developed by iHostname only) OR backup from user provided CD/USB OR any other storage media, we will charge $55 (service charges) per website. For hacked/virus infected website/s, we charge $20 for re-setup hosting account. However, restoring from online weekly backup/s is FREE, but you must have to inform our Support Team and initiate support ticket as soon as possible within a week.

Web Hosting and Reseller Web Hosting Services

iHostname has strict resource usage restrictions on Web Hosting and Reseller Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

- No script or piece of software may use 25% or more of system resources for 60 seconds or longer

- No user may have above 5,000 opened files at any moment (the limit does not apply to overall number of existing files, owned by the user)

- The number of emails sent from all email accounts at the same domain name cannot be more than 200 per hour

- Running stand-alone, unattached server side processes/deamons is strictly prohibited

- Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited

- Running any bit-torrent / P2P application is strictly prohibited

- Running cron scripts with intervals of less than 15 minutes, or setting up more than 5 simultaneous cron jobs is strictly prohibited

- Running of public file exchange services is strictly prohibited

- ADULT CONTENT IS STRICTLY PROHIBITED

Disk Usage Provision. 90% or more of your content on your website must be linked from an HTML or similarly coded web page where all content is freely available to the public. Your website consists of web pages of a standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk quota.

WordPress Usage & Modules. We do not allow any WordPress caching modules on our shared or reseller hosting services. WordPress caching modules continually cause server overload problems and are only allowed on VPS or dedicated hosting.

Business Web Hosting Services

iHostname has strict resource usage restrictions on Business Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

- No script or piece of software may use 35% or more of system resources for 60 seconds or longer

- The number of emails sent from all email accounts at the same domain name cannot be more than 500 per hour

- Running stand-alone, unattached server side processes/deamons is strictly prohibited

- Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited

- Running any bit-torrent / P2P application is strictly prohibited

- Running cron scripts with intervals of less than 10 minutes is strictly prohibited

- Running of public file exchange services is strictly prohibited

- ADULT CONTENT IS STRICTLY PROHIBITED

Disk Usage Provision. 90% or more of your content on your website must be linked from an HTML or similarly coded web page where all content is freely available to the public. Your website consists of web pages of a standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk quota.

WordPress Usage & Modules. We do not allow any WordPress caching modules since they continually cause server overload problems and are only allowed on VPS or dedicated hosting.

Virtual Private Server (VPS) and Dedicated Server Web Hosting Services

iHostname has strict resource usage restrictions on Virtual Private Server (VPS) and Dedicated Server Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

- Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited

- Running any bit-torrent / P2P application is strictly prohibited

- Running of public file exchange services is strictly prohibited

- ADULT CONTENT IS STRICTLY PROHIBITED

Contact Details

Sales:
Sales Telephone No: 021 3123-1234
Sales Email Account: sales@ihostname.com


Support:
Support Telephone No: 021 3123-1234
Support Email Account: support@ihostname.com